FAQs

Frequently Asked Questions

Welcome to our FAQ page, where you can find answers to the most commonly asked questions about our company, products/services, policies, and more

Services Questions

Is shopping at Jodivibe safe and discreet?

At Jodivibe, we take your privacy seriously. Our website uses secure encryption protocols to protect your personal and payment information. Additionally, we ship all orders in discreet packaging without any logos or product details on the box, ensuring your purchase is confidential.

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The shipping time depends on your location. We usually take 48 hours to prepare your order, then shipping takes 6-12 business days. Expedited shipping takes around 3 business days. A tracking number will be provided once your order is shipped.

After your order is shipped, you will receive an email with a tracking number. You can use this tracking number on our website or the shipping carrier’s site to monitor the status of your order.

Products Questions

Are your products body-safe?

Yes, all of our products are made from body-safe materials like medical-grade silicone, which is non-toxic and hypoallergenic. We ensure that all products meet the highest safety standards for your peace of mind.

If you receive a damaged or defective product, please contact us immediately with photos of the issue. We will assess the situation and arrange for a replacement or refund as needed.

Orders Questions

What is your return policy?

We offer a 30-day return policy for unused, unopened products in their original packaging. If you wish to return an item, please contact us with your order number. We do not accept returns for products that have been opened or used due to hygiene reasons.

You can cancel your order within 24 hours of purchase. Once your order has been shipped, it can no longer be canceled. Please contact us as soon as possible if you wish to cancel your order.

Payment Questions

Is the payment on your website secure?

Yes, our website uses SSL encryption to ensure all transactions are secure. We accept various payment methods including credit cards and PayPal, and your payment details are never stored on our servers.

Your credit card statement will show a charge from “Jodivibe” or our payment provider. We ensure that all charges are discreet, so there is no indication of the nature of the products purchased.