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We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Conditions

1. Returns due to products not meeting your expectations or "change of mind":

To ensure your return request is processed smoothly, the item must be in the same condition you received it, with the seal unbroken (to ensure the product has not been worn or used), with tags, and in its original packaging. You will also need to provide proof of purchase or an order number.

PS: We cannot accept returns of products with broken seals. This means that once you open the seal, the product cannot be returned for this reason.

2. Returns due to product defects or issues:

Please inspect your item upon receipt. If you find the item defective, damaged, or incorrect, please contact us immediately so we can evaluate the issue and resolve it.

Shipping Methods and Fees

We offer a variety of shipping options for you to choose from. Shipping fees vary depending on the weight of your order, the destination, and the chosen shipping method. Below are our shipping options:

• Standard Shipping: Typically takes 7-15 business days. Available for most countries/regions.
• Expedited Shipping: Typically takes 2-4 business days. Available for most countries/regions.

Shipping fees will be automatically calculated at checkout based on your order and shipping method. For some orders, we may offer free shipping; please refer to the checkout page for specific details.

Frequently Asked Questions

Is shopping at Jodivibe safe and discreet?

Yes, at Jodivibe, we take your privacy seriously. Our website uses secure encryption protocols to protect your personal and payment information. All orders are shipped in discreet packaging with no logos or product details.

Do you offer a warranty on your products?

Yes, all our products come with a one-year warranty. If you experience any issues, please contact us for a return or exchange.

How long does it take for shipping?

Shipping times vary based on your location. Standard shipping takes 6-12 business days, while expedited shipping takes about 3 business days. You'll receive a tracking number once your order ships.

Are your products body-safe?

Yes, all products are made from body-safe materials like medical-grade silicone, ensuring they are non-toxic and hypoallergenic.

What is your return policy?

We offer a 30-day return policy for unused, unopened products in their original packaging. Please contact us with your order number if you wish to return an item.

Can I cancel my order?

You can cancel your order within 24 hours. Once your order is shipped, it cannot be canceled.

For more questions, visit our full FAQ page or click the chat icon at the bottom right to speak with our customer support.